• Make sure you are aware of where the boundaries of responsibilities lie between you and your boss and don’t be afraid to ask them when an issue/problem is beyond your control as a manager.



• Be organised in your approach by planning work effectively, prioritising tasks, learning to manage your time and take steps to handle any stress you may experience. This will set a good example for employees to manage themselves.



• Take time to develop staff by motivating them, encouraging team building, effectively dealing with conflict, delegating work by setting achievable, challenging goals for employers and offer appropriate training to suit the individuals skills and desires.



• Be human. Managers should treat staff as individuals, by having a flexible approach, being understanding and actively listening to staff and offering help if needed in the way of coaching or counselling.



• Treat your staff with trust and respect, which will be reciprocated, therefore creating a more productive working environment.



• A good manager should be able to keep lines of communication open between all staff, so that they are kept up to date with issues, developments and changes.

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