• A good leader needs to create a vision for the company, to inspire staff, by having purpose, setting clear goals and reframe situations, which can lead to new ideas and solutions to problems.



• Encourage employees to manage themselves by coaching them as well as encouraging and motivating, giving regular constructive feedback and communicating openly.



• Leaders should develop a strong emotional intelligence. Learn to effectively manage stress, be honest with yourself and employees, acknowledge your own mistakes and consider your strengths and weaknesses.



• Communication skills are very important. This includes having good social skills, such as being goal directed and coherent. Make sure that others can understand you by using methods such as intervention or paraphrasing.



• Developing excellent interpersonal skills are invaluable. Be consistent, don’t interfere and be approachable and be available to staff.

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